Privacy Policy

This policy explains how MDA Games Informática, owner of the Neural Pink brand, handles personal data on neuralpink.com and in the StickMe app. We are the controller of this data under Brazil’s General Data Protection Law (LGPD, Law 13,709/2018).

In short

• We do not sell or rent personal data.
• The website uses no tracking cookies and no visitor analytics.
• In StickMe, background removal happens on your phone. When you use an AI feature, the image is processed by a contracted provider and is not used to train models. The original photo is not stored on our servers.
• You can ask to access, correct or delete your data at any time through the privacy form.

1. The neuralpink.com website

What we collect

• Contact, support, privacy and beta forms: email, name (optional on some), message, chosen product and the page language. On the beta form, the email of the account on the app store where the test runs.
• Bot protection: the forms use a verification service that looks at technical browser signals and the IP address to tell people from bots.
• Technical logs: our servers log request data such as IP address, date and time, for security and operation.

The website does not use visitor analytics tools, ad pixels or third-party cookies. The home page animation keeps your build number only in the browser session (sessionStorage), which is erased when you close the tab; that number does not identify you.

Why we use it

Purpose	Legal basis (LGPD, art. 7)
Answering contact and support requests	Steps requested by the data subject (V)
Handling privacy requests	Legal obligation (II)
Adding your email to an app’s closed test and telling you about it	Consent (I), which you can withdraw at any time
Security and abuse prevention	Legitimate interest (IX)

How long we keep it

• Contact and support messages: up to 12 months after we reply.
• Privacy requests: as long as needed to prove we handled them, up to 5 years.
• Beta emails: until the closed test ends or you ask to leave.
• Access logs: 6 months, as required by Brazil’s Internet Civil Framework (Law 12,965/2014, art. 15).

2. The StickMe app

Account

You sign in with an external account of your choice. We receive your name, email, profile photo and a user identifier, used to create your account, sync your collections across devices and keep your credit balance.

Images and stickers

• Images you choose: the app only accesses the images you select or take when creating a sticker.
• Background removal: done on your phone, without sending the image anywhere.
• AI features (generate, restyle or suggest captions): the image and text you provide are sent to an artificial intelligence provider we contract, which may process them outside Brazil, only to produce the result. Our contract with that provider does not allow this data to be used to train models. Our servers do not keep the original image.
• Stickers and collections: stored on your phone and in our cloud infrastructure for as long as they exist in your account. In the cloud we keep the finished stickers and the pack icon.
• Public collections: every collection starts private. If you publish a collection on the Explore tab, it and its stickers are visible to other users until you make it private again or delete it.
• WhatsApp: when you tap “Add to WhatsApp”, the stickers are handed to WhatsApp inside your own phone. We send nothing to WhatsApp.

Credits, purchases and subscription

Credit purchases and the StickMe PRO subscription are processed by the app store where you bought them. We only receive the purchase confirmation (product, date and transaction ID) to unlock your credits or PRO. We never see your card or payment details.

Ads

StickMe shows optional video ads, which you watch in exchange for credits, served by a partner ad network. That network may collect the device advertising ID, IP address and technical data to serve and measure ads, which may be personalized according to your settings. You can reset or turn off the advertising ID in your device settings.

Why we use it

Purpose	Legal basis (LGPD, art. 7)
Account, stickers, collections, AI features, credits and subscription	Performance of a contract (V)
Rewarded ads	Legitimate interest (IX); you choose when to watch
Security, fraud and abuse prevention	Legitimate interest (IX)
Purchase and access records	Legal obligation (II)

How long we keep it

• Account, stickers and collections: while the account exists. After a deletion request, we erase them within 15 days.
• Purchase records: up to 5 years, for tax and consumer protection obligations.
• Access logs: 6 months (Internet Civil Framework, art. 15).

Minimum age

StickMe is meant for people aged 14 or older. If we learn that an account belongs to someone under 14, we will delete it. We recommend that teenagers use the app with their parents’ or guardians’ knowledge.

3. Who we share data with

We only share data with the categories of providers needed to run the service. They act as processors, follow our instructions and are bound by data protection contracts:

Provider category	What for
Cloud infrastructure	Hosting, sign-in, database and storage
Artificial intelligence	Running StickMe’s AI features
App stores	Payments and subscriptions
Ad network	Rewarded ads in StickMe
Security and network	Protecting forms from bots and delivering the website

4. International transfers

Some providers process data on servers outside Brazil. These transfers follow article 33 of the LGPD and are protected by data protection contract clauses.

5. Security

We use encrypted connections, access control that limits each user to their own private data, and the principle of least privilege across our systems. No system is 100% secure; if an incident may cause relevant risk, we will notify you and Brazil’s National Data Protection Authority (ANPD), as required by article 48 of the LGPD.

6. Your rights

Under the LGPD (art. 18) you may, at any time:

• confirm whether we process your data and access it;
• correct incomplete or outdated data;
• ask for anonymization, blocking or deletion of unnecessary data or data processed unlawfully;
• ask for data portability;
• know who we share your data with;
• withdraw consent and ask for deletion of data processed based on it;
• object to processing based on legitimate interest.

To exercise any right, use the privacy form. We reply within 15 days. You may also file a complaint with the ANPD.

7. Contact

For questions about this policy or your data, use the privacy form. We do not publish an email address to avoid spam; every request sent through the form reaches the responsible team.

Controller: MDA Games Informática (Neural Pink).

8. Changes to this policy

We may update this policy. The date at the top shows the latest version. Relevant changes will be announced in the app or on the website.